Update #25: TAP’s “premium economy”, Eurowings’ Berlin boost, A320 avionics and IndiGo’s meltdown, airport wheelchair “scams”, and airline design disasters

What TAP's new cabin means for the rest of premium economy, why Eurowings’ Berlin "Capital Express" is growing, what the industry can learn from the A320 avionics issue and the IndiGo meltdown — and why it's critical to think deeply about disability, assistance, wheelchair "cheats", and design

By John Walton 10 min read
Interior, TAP A321LR, economy cabin. Light grey seats, IFE screens, green seat covers

Hello readers — John here!

This edition of The Up Front Update comes to you a bit later than usual, after an incredible week at the RedCabin summit — and then two days of site visits and two days on the road getting home after that. Our normal scheduled service will resume soon after this seasonal disruption.

This week, on The Up Front

Gareth and I had a wonderfully busy week with so many of you at RedCabin, full of fascinating discussions on the current state of the passenger experience industry. It was absolutely brilliant to see so subscribers old and new, and to chat about our work as well as what’s going on across the industry.

Together with Stephanie Faulk of Elevate Aircraft Seating and Richard D’Cruze of JPA Design, it was genuinely a surprise — and an honour — to win the “Best of RedCabin” award for our workshop, DESIGN DISASTERS!!! (note three exclamation points), on which more below. 

A screen with a slide on it containing The Up Front's logo, our website, and "DESIGN DISASTERS!!!" in red italic allcaps with explosion emojis.
After a light-hearted romp through some hilarious hotel lightswitches and taps — plus baffling sinks, car controls and more — we got down to the detail of incorporating accessibility into the design process. Image: John Walton

If you missed it, on The Up Front last week:

There’s much more to come from RedCabin and beyond, but in the meantime, in this Update: